Manager, Client Success - Radiology
New
J
JobgetherHealthcare, Radiology
Based in United StatesFull-TimeManager
SalaryCompetitive base compensation determined according to geographic location, skills, experience, qualifications, and other job-related factors. Eligibility for a discretionary performance-based incentive bonus.
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Job Details
- Experience
- 3–5 years of experience in healthcare, revenue cycle management, or a related field.
- Required Skills
- LeadershipData AnalysisClient relationship managementProcess improvement
Requirements
- High school diploma or GED required; Bachelor's degree in business, healthcare management, or a related field preferred.
- 3–5 years of experience in healthcare, revenue cycle management, or a related field.
- Basic familiarity with medical billing terminology and healthcare revenue cycle processes.
- Strong knowledge of revenue cycle management, accounting, and/or finance.
- Proven leadership and management capabilities, including the ability to motivate team members and establish expectations.
- Strong customer service and client-facing skills with the ability to communicate tactfully.
- Strong presentation development and delivery skills.
- Excellent written, verbal, and interpersonal communication skills.
- Strong judgment, critical thinking, problem-solving, and decision-making abilities.
- High attention to detail and a commitment to service excellence.
- Strong proficiency with Microsoft Outlook and revenue cycle management or equivalent workflow management software.
- Ability to understand and apply applicable state and federal laws, regulations, and policies.
Responsibilities
- Serve as the primary client contact, coordinating with internal teams to resolve issues and provide timely follow-up.
- Conduct regular client meetings to review performance, address concerns, and maintain strong satisfaction.
- Facilitate internal and external meetings, prepare agendas, and maintain action-item logs.
- Review operational data and monitor workflow activities to ensure processes and deliverables are completed accurately.
- Analyze Client Success metrics, prepare performance reports, and use escalation processes to resolve concerns.
- Identify opportunities for process improvement based on data analysis and client feedback.
- Support new client implementations, ensuring requirements, workflows, and operational activities are coordinated.
- Provide oversight, mentorship, and professional development support to assigned Client Success team members.
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