Client Success Manager
New
J
JenzabarHigher Education
Topeka, Kansas, United States. Wichita, Kansas, United States. United States. Kansas City, Kansas, United StatesFull-TimeMiddle
Salary$48,000-$60,000/year
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisAccount ManagementRelationship management
Requirements
- 2+ years of experience in Higher Education and/or Client Service.
- Bachelor’s Degree.
- Ability to travel 50-75% of the time.
- Understanding of the Higher Education industry.
- Strong communication skills and a positive attitude.
- Experience as an Account Manager for products in the Higher Education space is a plus.
Responsibilities
- Maintain positive client relationships to maximize product/service satisfaction.
- Act as a liaison between organization and clients.
- Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI.
- Visit and/or conduct annual reviews with each client.
- Identify, develop, and maintain strategic relationships with senior level contacts.
- Strategize on accounts with Account Executive and Sales Manager to establish future sales.
- Represent Jenzabar at related regional conferences within your territory.
- Visit clients on campus.
- Leverage AI-enabled tools and analytics to enhance decision-making and improve efficiency.
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