Partner Operations Manager, MSSP
New
H
Horizon3Cybersecurity SaaS
US, RemoteFull-TimeManager
Salary$115,000–$136,000 annually
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Job Details
- Experience
- 4+ years
- Required Skills
- Project ManagementData AnalysisSalesforceSaaSCRM
Requirements
- 4+ years of experience in Partner Operations, Channel Operations, Partner Success, Revenue Operations, or a related function.
- Experience supporting MSSP, MSP, Telco, service-provider, or recurring-revenue business models.
- Understanding of consumption, recurring revenue, renewals, expansions, and partner economics.
- Experience managing complex partner and customer account hierarchies.
- Hands-on experience with Salesforce or a comparable CRM.
- Ability to turn ambiguous requirements into scalable processes, controls, SLAs, dashboards, and system requirements.
- Track record of building, documenting, and improving scalable operational processes.
- Strong analytical, communication, project-management, and cross-functional stakeholder-management skills.
- Ability to work across teams and drive execution without direct authority.
Responsibilities
- Manage the partner lifecycle from onboarding and activation through expansion, renewal, and offboarding.
- Establish clear operating workflows for partner, parent-account, customer, tenant, subscriber, and end-user relationships.
- Coordinate licensing, provisioning, usage, consumption, billing, and recurring-revenue processes.
- Establish operating rules that distinguish service-provider relationships from traditional reseller and referral motions.
- Build reporting across active partners, managed customers, usage, recurring revenue, pipeline, and renewals.
- Translate business requirements into workflows, decision rules, SLAs, data requirements, dashboards, and system requirements.
- Maintain operational point of contact for MSSP and Telco requests, exceptions, and escalations.
- Facilitate recurring operating reviews that align cross-functional teams around partner performance.
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