Partner Program Manager - Service Delivery
New
D
DrataB2B SaaS / GRC
Remote - US, Central or EasternFull-TimeMiddle
Salary$125,000 - $191,000 OTE
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceCustomer Success
Requirements
- 5+ years of experience in partner programs, channel/alliances, partner enablement, or partner operations at a B2B SaaS company.
- Equivalent experience leading services delivery or partner engagement at a consulting or audit firm working with SaaS platforms.
- Demonstrated experience designing or operating partner enablement, certification, or accreditation programs at scale.
- Strong program management skills with the ability to manage multiple concurrent workstreams.
- Ability to work cross-functionally with Sales, Customer Success, Professional Services, Marketing, and Product.
- Strong written and verbal communication skills with experience presenting to leadership.
- Proven self-starter capable of defining structure for ambiguous problems.
Responsibilities
- Own day-to-day relationships with a portfolio of service delivery partners including consultancies, MSPs, and vCISO firms.
- Run partner business reviews (QBRs/MBRs) with senior stakeholders to align on goals and delivery commitments.
- Manage partner recruitment, onboarding, and ongoing enablement including training and instructor-led workshops.
- Partner with the certification team to build and maintain services-focused learning content.
- Define and monitor partner delivery quality metrics and drive remediation where needed.
- Build feedback loops with internal Professional Services and Customer Success teams to optimize partner programs.
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