Customer Delivery Manager
New
J
JobgetherSaaS Technology
Fully remote position within the United StatesFull-TimeMiddle
Salary$50,822.79–$81,314.77 per year
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Job Details
- Languages
- English
- Experience
- At least 1 year of experience
- Required Skills
- Project ManagementProduct ManagementChange ManagementCustomer SuccessSaaSTechnical support
Requirements
- Bachelor’s degree in Business, Computer Science, a related field, or equivalent professional experience.
- At least 1 year of experience in product management, solutions, technical customer support, or a comparable environment.
- Expertise with Output, eCare, IM, and Payment Manager-related products.
- Experience managing customer relationships within a SaaS, technology, telecommunications, or managed services environment.
- Strong understanding of issue management, customer success methodologies, project management, and change management.
- Excellent presentation, facilitation, and communication skills.
- Strong organizational and time-management skills.
- Ability to influence without direct authority and collaborate effectively across teams.
- Proficiency with Microsoft Office and business productivity tools.
- Professional fluency in English.
- Willingness to travel up to 10% of the time.
Responsibilities
- Serve as the primary operational contact and trusted advisor for assigned customers to support successful delivery and value realization.
- Apply product expertise to help customers optimize business processes and address operational challenges.
- Lead and coordinate cross-functional initiatives by partnering with Product, Engineering, Support, and Professional Services teams.
- Identify and shape solutions for business challenges to improve customer adoption and user experience.
- Proactively manage customer health, service performance, risks, and escalations.
- Manage customer projects and identify opportunities for product adoption and additional services.
- Communicate effectively through presentations, executive updates, and ongoing issue management.
- Influence outcomes without direct authority by maintaining alignment across diverse teams.
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