Director, Commercial Operations

KariusLife Sciences

Redwood City, CA (Hybrid) or Remote (USA)Full-TimeDirector

Salary not disclosed

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Job Details

Experience: 10+ years of progressive commercial operations or sales operations experience with a Bachelor's degree, or 8+ years with a Master's degree, including at least 4+ years in a people management role.
Required Skills: Project ManagementSalesforceChange ManagementCRMData analytics

Bachelor's degree in Business, Marketing, Operations, or a related field; MBA preferred.
10+ years of progressive commercial operations or sales operations experience with a Bachelor's degree, or 8+ years with a Master's degree.
At least 4+ years in a people management role, ideally within life sciences, healthcare, or diagnostics.
Proven track record architecting and scaling CRM platforms, sales automation, and performance analytics.
Command of the full sales forecasting lifecycle, including pipeline analysis, forecast modeling, and scenario planning.
Direct experience designing, implementing, and governing sales compensation structures and incentive programs.
Demonstrated ownership of vendor strategy, selection, negotiation, and budget management.
Track record of leading change management for new tools, processes, and systems.
Deep fluency in CRM systems (Salesforce or equivalent) and sales analytics platforms.
Polished written, verbal, and executive presentation skills.
Excellent organizational and project management skills.

Own the strategy and architecture for sales operations, including CRM systems, sales automation, territory design, and performance analytics.
Build and lead a high-performing commercial operations team, setting priorities and developing talent.
Establish and govern sales goals, metrics, and KPIs at the individual, team, and organizational level.
Own the end to end sales forecasting process, including pipeline analysis, forecast preparation, and scenario modeling.
Design, implement, and govern sales compensation structures and incentive programs in partnership with Finance and HR.
Own vendor strategy, selection, contract negotiation, and budget management for the commercial technology stack.
Lead change management for new sales tools and processes to drive sustained behavior change.
Partner with sales leadership to operationalize cross sell and upsell opportunities.
Serve as the executive owner of data integrity across CRM and other commercial systems.
Build and oversee training and enablement programs for the sales team.

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