- Own the strategy and architecture for sales operations, including CRM systems, sales automation, territory design, and performance analytics.
- Build and lead a high-performing commercial operations team, setting priorities and developing talent.
- Establish and govern sales goals, metrics, and KPIs at the individual, team, and organizational level.
- Own the end to end sales forecasting process, including pipeline analysis, forecast preparation, and scenario modeling.
- Design, implement, and govern sales compensation structures and incentive programs in partnership with Finance and HR.
- Own vendor strategy, selection, contract negotiation, and budget management for the commercial technology stack.
- Lead change management for new sales tools and processes to drive sustained behavior change.
- Partner with sales leadership to operationalize cross sell and upsell opportunities.
- Serve as the executive owner of data integrity across CRM and other commercial systems.
- Build and oversee training and enablement programs for the sales team.
Project ManagementSalesforceCRM+2 more