Senior Payment Operations Specialist
New
N
Nomi HealthFinancial Services
RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisVBAMicrosoft ExcelHIPAAProcess improvement
Requirements
- 5+ years of experience in payment operations, financial services, or healthcare claims/insurance operations
- Ability to translate operational pain points into clear requirements for Product and Technology teams
- Strong written and verbal communication skills
- Demonstrated ability to lead root cause investigations and de-escalate high-pressure situations
- Track record of building effective working relationships across Finance, Product, Engineering, and Compliance
- Advanced proficiency in Microsoft Excel (formulas, pivot tables, VLOOKUP/XLOOKUP, macros/VBA)
- Proven ability to manage competing priorities with accuracy and accountability
- Strong analytical and problem-solving skills with a focus on process improvement
- Ability to develop and deliver training materials
- Self-directed and proactive ownership of outcomes
Responsibilities
- Manage, monitor, and ensure all payment processing meets established SLAs for timeliness and accuracy
- Triage and resolve payment exceptions, including items in manual review queues
- Perform daily and monthly reconciliation of payment accounts
- Ensure all payment activities adhere to regulatory and internal compliance guidelines, including NACHA rules and HIPAA requirements
- Investigate and resolve discrepancies across payment gateways, ledgering platforms, and claims processing systems
- Conduct production verification following releases
- Prepare operational reports on payment volumes, exception rates, and reconciliation status
- Collaborate with Product and Technology teams to identify defects and define operational requirements
- Maintain standard operating procedures and recommend process improvements
- Assist with audit support by providing documentation and transaction-level detail
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