- Manage, monitor, and ensure all payment processing meets established SLAs for timeliness and accuracy
- Triage and resolve payment exceptions, including items in manual review queues
- Perform daily and monthly reconciliation of payment accounts
- Ensure all payment activities adhere to regulatory and internal compliance guidelines, including NACHA rules and HIPAA requirements
- Investigate and resolve discrepancies across payment gateways, ledgering platforms, and claims processing systems
- Conduct production verification following releases
- Prepare operational reports on payment volumes, exception rates, and reconciliation status
- Collaborate with Product and Technology teams to identify defects and define operational requirements
- Maintain standard operating procedures and recommend process improvements
- Assist with audit support by providing documentation and transaction-level detail
Data AnalysisVBAMicrosoft Excel+2 more