Partner Success Specialist
New
N
NMIFintech Payments
Remote,USFull-TimeMiddle
Salary55,000 - 60,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft OfficeGoogle WorkspaceAccount ManagementCRM
Requirements
- 2+ years of experience in partner support, account management, customer success, merchant services, or payments.
- Strong verbal and written communication skills.
- Proven problem-solving and critical-thinking abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency with CRM systems.
- Proficiency with Microsoft Office or Google Workspace.
- Understanding of merchant processing and underwriting workflows is preferred.
- Experience supporting ISO, ISV, Agent, or Channel Partner programs is preferred.
Responsibilities
- Serve as a primary point of contact for partner inquiries and support needs.
- Guide partners through merchant account submissions, onboarding requirements, and pricing structures.
- Liaise between partners and underwriting teams to facilitate merchant application approvals.
- Resolve partner issues by collaborating with internal departments like Risk, Technical Support, Finance, and Sales.
- Manage a portfolio of partners and conduct outreach to encourage account submissions and activations.
- Identify partners with onboarding challenges and develop action plans to drive growth.
- Monitor partner activity metrics to identify growth opportunities.
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