Customer Success Specialist
C
CareerswiftHealth Services
United StatesFull-TimeMiddle
Salary50,000 - 70,000 USD per year
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Job Details
- Languages
- English
- Experience
- 1+ years (Junior) or 3+ years (Middle)
- Required Skills
- Stakeholder managementCustomer SuccessSaaSAccount ManagementCRMCustomer support
Requirements
- 1+ year of experience in customer service, customer success, account support, or a related role (Junior level).
- 3+ years of experience in Customer Success, Account Management, Customer Support, or a similar role (Middle level).
- Strong communication and interpersonal skills.
- Customer-focused and proactive approach.
- Good organizational and problem-solving skills.
- Ability to manage multiple customer requests and priorities.
- Comfortable learning new software and digital tools.
- Good English communication skills.
- Experience managing customer relationships independently (Middle level).
- Experience using CRM and customer success tools (Middle level).
Responsibilities
- Support customers throughout onboarding and their ongoing use of the platform.
- Build strong relationships with customers and understand their needs.
- Respond to customer questions and help resolve issues.
- Monitor customer satisfaction, engagement, and overall experience.
- Conduct onboarding sessions, product demonstrations, and follow-ups.
- Work closely with Support, Product, and Engineering teams to resolve customer needs.
- Collect customer feedback and communicate insights to internal teams.
- Identify opportunities to improve customer adoption and retention.
- Maintain accurate customer information and activity in CRM systems.
- Prepare basic reports on customer activity and satisfaction.
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