Customer Success Consultant
New
G
GranicusGovTech SaaS
This position can be based in St. Paul, MN, Denver, CO, Washington, D.C. or Remote in the US or CanadaFull-TimeMiddle
Salary60,600 - 73,000 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 3–5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients.
- Proven ability to manage executive relationships and lead strategic planning conversations.
- Strong analytical skills and comfort with data-driven decision-making.
- Excellent communication, presentation, and interpersonal skills.
- Experience with CRM systems (Salesforce preferred) and customer success tools.
- Willingness to travel up to 25% for client meetings, conferences, and events.
- Familiarity with public sector organizations is a plus.
Responsibilities
- Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
- Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities.
- Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics.
- Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments.
- Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal.
- Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations.
- Monitor customer health and implement mitigation strategies to reduce churn risk.
- Identify and nurture expansion opportunities through consultative conversations and strategic planning.
- Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives.
- Champion the voice of the customer internally, advocating for product enhancements and service improvements.
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