Customer Success Manager

New

DemandBridgeSoftware

Canada or the United States (remote)Full-TimeMiddle

Salary75,000 - 85,000 CAD per year

Apply NowOpens the employer's application page

Job Details

Experience: Two to five years
Required Skills: Data AnalysisSalesforceCustomer SuccessSaaSHubSpotAccount ManagementCRM

Two to five years of experience in Customer Success, Account Management, or a related customer-facing role.
Experience within a SaaS environment is ideal.
Proven experience managing a portfolio containing both enterprise and SMB customers.
Ability to build trust with diverse stakeholders at all organizational levels.
Strong verbal and written communication skills.
Demonstrated ability to explain complex products clearly.
Experience identifying and closing upsell or cross-sell opportunities.
Strong organizational skills and ability to manage competing priorities.
Experience with a CRM such as Salesforce or HubSpot.
Confidence in using data to inform decisions.
Experience with distributor software or business models is strongly preferred.
Knowledge of Customer Success metrics (NPS, CSAT, churn, net revenue retention) is strongly preferred.

Develop a strong understanding of each customer’s goals, operations, and challenges.
Build trusted relationships with stakeholders from small business owners to senior enterprise leaders.
Act as the primary point of contact and advisor for assigned accounts.
Drive product adoption by converting capabilities into practical solutions.
Identify and develop upsell and cross-sell opportunities.
Monitor churn risks using usage trends and health indicators.
Coordinate with Sales, Professional Services, and Support for a seamless lifecycle experience.
Analyze key metrics like NPS, CSAT, renewals, and growth.
Utilize CRM and AI-enabled tools to prioritize outreach and strategy.
Communicate customer feedback to Product and Leadership teams.

View Full Description & ApplyYou'll be redirected to the employer's site