Platform Success Specialist

Work remotely from anywhere in the United States.Full-TimeMiddle

Salary not disclosed

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Job Details

5+ years of experience managing technically complex client relationships within AdTech, digital media, or closely related environments.
Strong AdTech and digital advertising knowledge, including identity, audience data, campaign activation, attribution, measurement, and first-party data workflows.
Hands-on technical fluency with website tags, APIs, data feeds, campaign configuration, integrations, and performance dashboards.
Experience with relevant platforms and tools, such as DSPs, Google Ads, CDPs, Google Tag Manager, Meta Ads, CRM systems, or comparable marketing technology.
Agency or advertiser onboarding experience with marketing, advertising, or AdTech platforms is strongly preferred.
Systems-oriented mindset, with the ability to transform ambiguous or fragmented processes into structured, repeatable, scalable workflows.
Builder mentality, comfortable operating autonomously and creating processes where they do not yet exist.
Strong communication skills, with the ability to translate complex technical concepts into clear operational guidance.
Customer empathy and commercial awareness, with the ability to understand agency needs while balancing business objectives.
Curiosity about AI and product innovation, including an interest in applying AI to customer insight gathering and operational efficiency.
Strong organizational skills and follow-through, with the ability to manage multiple client implementations effectively.

Lead end-to-end platform onboarding: Guide agencies through structured implementation across audience creation, AI-powered segmentation, omnichannel activation, margin configuration, tracking, and measurement validation.
Own technical client relationships: Serve as the primary technical point of contact during onboarding, translating platform capabilities into practical campaign configurations.
Integrate the platform into agency workflows: Identify opportunities to replace fragmented processes with unified, scalable workflows.
Troubleshoot technical issues: Diagnose and resolve implementation challenges involving website tags, data feeds, APIs, campaign configuration, tracking, and performance dashboards.
Support commercial activities: Partner with Sales on product demonstrations, pitches, and post-sale integration planning.
Act as the voice of the customer: Capture structured feedback from agency interactions and communicate actionable insights to Product, Revenue, and Operations teams.
Leverage AI for customer insights: Use transcription and AI analysis tools to synthesize customer conversations and identify patterns.
Influence product development: Contribute to roadmap discussions around onboarding, workflow clarity, and AI-assisted activation.
Build scalable enablement: Create documentation, onboarding playbooks, training resources, and short-form videos.
Continuously improve onboarding: Develop repeatable, confidence-building processes that accelerate adoption.

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