Program Manager, People Operations
New
D
DropboxPeople Operations
Remote - US: All locationsFull-TimeMiddle
Salary104,000 - 176,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft Office SuiteGoogle WorkspaceServiceNowWorkdayProcess improvement
Requirements
- 5+ years of experience in HR Operations or HR administration in a fast-paced environment.
- BA/BS degree or equivalent practical experience.
- Experience with Workday and HR Operations service request management.
- Experience with ServiceNow.
- Proficiency in Office Suite (Word, Excel, PowerPoint), Gmail, and Google Docs.
- Proven track record of strong customer-service and satisfaction.
- Strong problem-solving, critical thinking, and troubleshooting abilities.
Responsibilities
- Oversee the day-to-day operations of the global Contingent Workforce program.
- Serve as a primary point of contact for CW processes, escalations, and program-related questions from MSP.
- Partner with the MSP, suppliers, hiring managers, HR, Legal, Procurement, and other stakeholders to ensure consistent program execution.
- Monitor program processes, identify gaps and opportunities, and implement improvements that increase efficiency and reduce risk.
- Maintain and continuously improve CW policies, processes, documentation, and governance.
- Support reporting, compliance, and program performance tracking.
- Support ServiceNow enhancements and updates.
- Develop and ensure standard HR operating procedures are in place with clear SLAs.
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