Customer Service & Operations Virtual Assistant
New
V
VA DeskHome Services
QC, PHFull-TimeMiddle
SalaryAt least 45,000 PHP per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceGoogle SheetsGoogle Workspace
Requirements
- Previous experience in customer service, administrative support, front-office operations, scheduling, or dispatch.
- Strong written and spoken English communication skills.
- Proficiency with Jobber (or equivalent tool).
- Proficiency with Google Workspace and Microsoft Office.
- Strong organizational and time management skills.
- Excellent customer service and telephone communication abilities.
- Strong attention to detail and commitment to maintaining accurate records.
- Ability to follow established procedures while recognizing situations that require escalation.
- Reliable internet connection and suitable remote work setup.
- Basic familiarity with AI productivity tools.
Responsibilities
- Answer inbound phone calls and recover missed calls.
- Respond to emails, Jobber requests, and customer inquiries.
- Handle booking requests, rescheduling, and routine service-related questions.
- Schedule and reschedule jobs within Jobber.
- Prepare standard residential quotes using approved pricing.
- Maintain accurate customer records and job notes.
- Organize customer documentation and digital records.
- Maintain and update assigned Standard Operating Procedures (SOPs).
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