Senior Customer Service Representative
New
H
Hunt StTranslation and Interpretation
Metro Manila, Philippines, 8:30 AM to 6:30 PM Sydney timeContractSenior
Salary1,400 - 1,800 AUD per month
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Job Details
- Languages
- English
- Experience
- Minimum 3 years
- Required Skills
- Customer serviceActive listening
Requirements
- Minimum 3 years of call centre or customer service experience.
- Prior experience with Australian-based companies or customers is a MUST.
- Excellent spoken English with clear, neutral to minimal accent.
- Strong communication and active listening skills.
- Ability to handle a high volume of calls and manage multiple bookings simultaneously.
- Strong attention to detail and ability to follow processes accurately.
- Reliable high-speed internet connection.
- Computer capable of running multiple systems and handling calls smoothly.
- Must be based in or near Manila or Cebu.
- Available to work full-time, 8:30 AM to 6:30 PM Sydney time.
- Previous work-from-home experience preferred.
- Experience in booking coordination, scheduling, or similar roles preferred.
Responsibilities
- Allocate face-to-face, video, and telephone bookings to the appropriate interpreters.
- Follow up with clients regarding bookings and provide suitable alternatives when required.
- Contact interpreters to offer upcoming bookings and negotiate travel fees where necessary.
- Handle inbound customer enquiries via phone, email, and other communication channels.
- Provide accurate information, resolve common issues, and follow up on customer enquiries.
- Maintain accurate and detailed records of customer and booking interactions using internal systems.
- Coordinate with internal teams to escalate and resolve complex issues.
- Meet individual KPIs relating to response times, booking completion, and customer service.
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