Customer Service Representative
New
S
SnapscaleBPO Customer Service
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 1 year relevant experience in the BPO or customer service industry
- Required Skills
- Customer serviceCRM
Requirements
- Minimum of 1 year relevant experience in the BPO or customer service industry
- Accounts Receivable and Billing experience (preferred)
- Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls
- Excellent written communication skills for handling professional email and chat correspondence
- Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines
- Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations
- Collaborative team player with a proactive mindset and strong sense of ownership and accountability
- Ability to follow processes, adapt to feedback, and maintain high service quality standards
- Comfortable using CRM systems, ticketing tools, and standard office software
Responsibilities
- Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues
- Handle customer complaints, providing appropriate solutions and alternatives within established guidelines
- Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities
- Process orders, forms, applications, and requests accurately and efficiently
- Keep detailed records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments to ensure customer needs are met
- Follow communication procedures, guidelines, and company policies
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