Customer Service Representative
S
SuperStaffCustomer Service
Makati, Metro Manila, Philippines. Angeles, Pampanga, PhilippinesFull-TimeMiddle
SalaryPhp 25,500 - Php 30,000 all in
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Job Details
- Languages
- English
- Experience
- 1-2 years
- Required Skills
- Microsoft ExcelMicrosoft Office SuiteProblem SolvingCustomer service
Requirements
- College degree or equivalent.
- Minimum 1-2 years of customer service experience in voice and email support.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
- Experience with CRM software.
- Excellent verbal and written communication skills in English.
- Strong ability to analyze situations, identify problems, and develop solutions.
- Strong organizational and time management skills.
- Ability to handle challenging situations professionally.
- Ability to collaborate and work well within a team-oriented environment.
Responsibilities
- Handle inbound and outbound calls professionally.
- Respond to customer inquiries via email with clear, accurate, and timely communication.
- Assist Territorial Representatives with product-related inquiries, order statuses, and service requests.
- Process and resolve escalated cases while adhering to company guidelines.
- Document customer interactions, inquiries, complaints, and resolutions accurately.
- Prepare and submit reports on customer service performance.
- Identify recurring issues and recommend process enhancements.
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