Customer Service Representative
New
A
Adaptive TeamsSelf-Storage
Philippines - Fully RemoteFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer serviceActive listeningCRM
Requirements
- Previous call center, customer service or outbound calling experience (preferred)
- Strong verbal communication and active listening skills
- Ability to stay calm in high-stress or sensitive conversations
- Comfortable working independently and managing your time
- Basic computer skills and experience with CRM or call systems
- Sharp attention to detail—especially with documentation
- Submission of CV/resume in English
- Submission of video introduction in English
Responsibilities
- Make high-volume inbound and outbound auction-related calls using approved scripts
- Clearly explain auction details, deadlines, and next steps
- Document call outcomes and tenant responses accurately in the system
- Complete multiple call attempts and follow required follow-ups
- Handle sensitive or escalated conversations with empathy and professionalism
- Stay compliant with timelines, legal requirements, and internal policies
- Flag trends, issues, or concerns to team leads
- Jump in on additional outbound call projects as business needs shift
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