Customer Service Representative
New
V
Ventura TRAVELTravel
EMEA (Europe, Middle East, Africa), EMEAFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German or French fluent, and English
- Experience
- At least 2 years of customer service experience
- Required Skills
- Customer serviceCRM
Requirements
- At least 2 years of customer service experience with strong and proven results.
- Fluent in German or French.
- Confident in English.
- Strong attention to detail and ability to ensure accuracy.
- Ability to stay calm and focused in emergencies or stressful situations.
- Creative thinking with a customer-centric focus.
- Experience using digital tools effectively.
- Team player with clear and respectful communication skills.
- Willingness to take on emergency shifts (24/7) during travel seasons.
- Experience in the travel industry (nice to have).
- Familiarity with CRMs or booking platforms (nice to have).
Responsibilities
- Serve as the primary contact for travelers prior to departure.
- Communicate with travelers by email and phone in a helpful and friendly manner.
- Achieve monthly and quarterly customer satisfaction goals.
- Prepare travelers for their upcoming trip in a video meeting.
- Ensure that all travel documents are thorough, complete and accurate.
- Organize transfers, flights and additional service to ensure every detail is arranged.
- Address passenger emergencies during trips and assist with claims processing afterward.
- Use AI tools to save time and improve how you work.
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