- Serve as the primary contact for travelers prior to departure.
- Communicate with travelers by email and phone in a helpful and friendly manner.
- Achieve monthly and quarterly customer satisfaction goals.
- Prepare travelers for their upcoming trip in a video meeting.
- Ensure that all travel documents are thorough, complete and accurate.
- Organize transfers, flights and additional service to ensure every detail is arranged.
- Address passenger emergencies during trips and assist with claims processing afterward.
- Use AI tools to save time and improve how you work.
Customer serviceCRM