- Manage reservations and operational coordination for our trips, ensuring smooth execution from planning to departure.
- Review and process invoices, prepayments, and operational expenses accurately.
- Act as the main point of contact for local service providers and tour guides, building long-term, trusted relationships.
- Research, vet, and onboard new suppliers to continuously enhance trip quality and variety.
- Negotiate with hotels, transport companies, and activity providers to secure competitive conditions while maintaining the highest quality standards.
- Make smart, cost-efficient decisions that strengthen our products without compromising the guest experience.
- Collaborate with internal teams to align operations with trip design and guest expectations.
- Monitor provider performance, collect feedback from guests and guides, and use insights to improve operational processes and product quality.
- Respond quickly and effectively to operational challenges, finding pragmatic solutions and supporting tour guides on the ground when it matters most.