Customer Service Social Media Representative
New
K
KitschBeauty and Retail
Remote (Philippines)Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years
- Required Skills
- ShopifyCustomer service
Requirements
- 2-3 years of experience in social media community management.
- 2-3 years of experience in customer service.
- A track record of solving complex customer issues.
- Experience with social media management tools (like Emplifi, Agorapulse, or Hootsuite).
- Experience with customer service software and tools.
- A high school diploma or equivalent (a college degree is a plus).
- Background in beauty or retail is a plus.
- Experience with Shopify or connected apps is a plus.
- Empathy, strong communication skills, and a knack for problem-solving.
Responsibilities
- Respond to customer messages and comments on Facebook, Instagram, TikTok, and other social channels.
- Solve customer issues like shipping delays, product defects, missing packages, and payment problems.
- Recommend products based on what each customer actually needs.
- Escalate tricky issues to the right team and follow up until they're resolved.
- Team up with other social media and customer service reps to get customers the help they need.
- Learn our products, promotions, and policies inside and out.
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