Customer Service Representative (Healthcare)
H
Hire OverseasHome Care
Metro Manila, Philippines. Central Visayas, Philippines. Calabarzon, Philippines. Davao Region, Philippines. Western Visayas, Philippines, US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer serviceData entry
Requirements
- Confident, clear, and professional phone presence
- Experience working with an EMR system or healthcare management software
- Prior experience in healthcare, home care, medical administration, or similar environment
- Strong written and verbal English communication skills
- Highly organized with strong attention to detail
- Empathetic and patient communication style
- Reliable and self-directed in a fully remote environment
- Available to work full-time during US business hours
- Must submit a 1 to 2 minute Loom video introduction
Responsibilities
- Handle inbound and outbound calls from clients, caregivers, and family members with professionalism and care
- Respond to inquiries, requests, and concerns in a timely and empathetic manner
- Maintain a warm, professional, and reassuring tone across every interaction
- Escalate complex or sensitive situations to the appropriate team member promptly
- Assist with scheduling coordination between clients and caregivers
- Communicate schedule updates, changes, and confirmations to relevant parties
- Enter, update, and maintain accurate client and caregiver records in the EMR system
- Ensure all documentation is complete, current, and compliant with internal standards
- Support the team with administrative tasks and operational coordination
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