- Answer inbound customer phone calls and respond to service inquiries
- Monitor and respond to customer emails in a timely and professional manner
- Schedule HVAC service appointments and coordinate customer bookings
- Assist in coordinating technician schedules and daily dispatch operations
- Provide customer updates, confirmations, and follow-ups as needed
- Manage appointment scheduling using Housecall Pro
- Coordinate technician availability, assignments, and route planning
- Support parts ordering coordination and supplier communication
Customer serviceTime ManagementGoogle Workspace