Sr. Technical Success Manager – US PubSec - Healthcare
New
Z
ZscalerCybersecurity
Remote - USA, Eastern Time ZoneFull-TimeSenior
Salary143,500 - 205,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- LDAPOAuthHIPAA
Requirements
- 5+ years in customer-facing technical roles combining hands-on technical expertise with account management responsibility.
- Demonstrated curiosity and active exploration of AI tools with a proven history of integrating new technologies.
- Working knowledge of HIPAA and the security and compliance requirements governing US healthcare customers.
- Solid grasp of core networking protocols including HTTP, HTTPS, DNS, SMTP, FTP.
- Hands-on troubleshooting experience with tools such as Ping, Traceroute, MTR, and Wireshark across Linux, Unix, or Windows.
- Familiarity with cloud security technologies including SASE, SSE, ZTNA, ZIA, and ZPA in a post-sales or advisory capacity.
- Knowledge of enterprise infrastructure and authentication protocols including SAML, LDAP, and OAuth.
Responsibilities
- Drive adoption and value realization by aligning Zscaler solutions to customer business goals, tracking adoption milestones, and monitoring health metrics.
- Own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors.
- Proactively manage risk by identifying early warning signals and developing mitigation plans to protect retention and renewal outcomes.
- Support regulated healthcare customers by navigating HIPAA compliance and operational security standards.
- Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities while contributing to internal and customer-facing knowledge bases.
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