Sr Technical Account Manager - East
New
J
JobgetherAI and Data Platforms
United StatesFull-TimeSenior
Salary$150,000–$200,000
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Job Details
- Experience
- 7+ years
- Required Skills
- AWSGCPHadoopKubernetesLDAPMicrosoft AzureSparkLinux
Requirements
- 7+ years of experience in a customer-facing technical, architecture, or solutions engineering role.
- Proven effectiveness working directly with enterprise customers and senior technical stakeholders.
- Experience supporting both pre-sales and post-sales engagements.
- Strong Linux systems administration experience, including networking fundamentals.
- Hands-on knowledge of authentication and authorization technologies (LDAP, Kerberos, Active Directory, IAM).
- Practical experience with cloud services (AWS, Microsoft Azure, Google Cloud Platform).
- Hands-on experience with the Kubernetes ecosystem (setup, administration, troubleshooting, performance tuning).
- Experience with Hadoop and/or Apache Spark ecosystems.
- Strong communication, presentation, and stakeholder management skills.
- Ability to manage multiple strategic accounts with strong organizational discipline.
- Python experience and familiarity with Java and MLOps are nice to have.
Responsibilities
- Partner with Customer Success teams to identify priorities and establish technical engagement plans.
- Manage technical milestones and deliverables while proactively mitigating risks.
- Maintain a centralized view of customer environments to inform account strategy.
- Serve as a primary advisor on platform architecture, security, MLOps, and monitoring.
- Troubleshoot platform implementations and provide hands-on technical guidance.
- Advise customer technology leaders on architecture decisions and broader strategy.
- Communicate customer feature requests to product and R&D teams.
- Support innovative technical approaches including edge computing and deep learning.
- Contribute to the scalability of field engineering through documentation and knowledge sharing.
- Lead both pre-sales and post-sales technical activities.
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