Manager, Technical Implementation Services
New
E
EvenUpLegal Technology, SaaS
Remote-USFull-TimeManager
Salary$140K - $170K
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Job Details
- Experience
- 5+ years of experience in technical implementation, solutions architecture, systems integration, or professional services with at least 3 years in a people leadership role.
- Required Skills
- REST APISaaSHIPAA
Requirements
- 5+ years of experience in technical implementation, solutions architecture, systems integration, or professional services.
- At least 3 years in a people leadership role managing multiple teams or team leads.
- Demonstrated experience delivering complex system integrations including REST API frameworks, webhooks, and workflows.
- Experience building and scaling post-sale technical teams in fast-growing, customer-facing environments.
- Deep understanding of data governance, security, and compliance best practices (SOC 2, HIPAA/PII).
- Strong operational mindset with the ability to define metrics and build processes from the ground up.
- Excellent communication skills with the ability to distill complex technical concepts for executive audiences.
- Ability to engage credibly with engineers, solutions architects, and data specialists on integration architecture and troubleshooting.
- Proven experience working cross-functionally with Product, Engineering, Sales, and Customer Success.
- Strong bias toward ownership and problem-solving in ambiguous, high-growth environments.
Responsibilities
- Lead, mentor, and grow technical services teams fostering a culture of technical excellence and accountability.
- Define team structure, hiring plans, and career development frameworks to support rapid scaling.
- Own end-to-end technical delivery strategy for integrations between EvenUp and third-party systems like Case Management Systems (CMS).
- Develop and improve integration playbooks, reusable templates, and delivery frameworks.
- Partner with Solutions Architects to drive pre-sale technical scoping and ensure realistic implementation commitments.
- Act as primary liaison between Professional Services and Product/Engineering to translate customer needs into product requirements.
- Collaborate with Customer Success, Sales, and Technical Program Management to ensure seamless implementation workflows.
- Maintain dashboards and KPIs to track integration health, delivery timelines, and team utilization.
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