Director, Implementation Services
New
F
FaroLife Sciences Software
Based on the U.S. East Coast, with preference for candidates in Massachusetts, Connecticut, New York, Pennsylvania, or North CarolinaFull-TimeDirector
Salary$200,000 to $225,000
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Job Details
- Experience
- 8+ years
- Required Skills
- Artificial IntelligenceRESTful APIsJSONSaaS
Requirements
- 8+ years in Professional Services, Solutions Architecture, Technical Implementation, Integration Services, or a similar customer-facing technical SaaS role.
- Strong hands-on experience with enterprise SaaS infrastructure, including SSO/SAML, identity providers, APIs, authentication, and service accounts.
- Experience configuring and troubleshooting structured data mappings using JSON or similar formats.
- Experience developing or iterating AI prompts or rules-based logic for data ingestion, content transformation, or workflow automation.
- Ability to work directly with customer IT teams while translating technical concepts for non-technical stakeholders.
- Strong problem solver capable of troubleshooting across infrastructure, integrations, data, and application configuration.
- Experience building scalable processes and repeatable delivery approaches.
- Based on the U.S. East Coast, with preference for candidates in Massachusetts, Connecticut, New York, Pennsylvania, or North Carolina.
- Able to travel up to 30%.
Responsibilities
- Lead end-to-end technical implementation of Faro across customer environments, translating requirements into secure, scalable configurations, integrations, and workflows.
- Own infrastructure setup with customer IT and Faro DevOps, including environments, SSO/SAML and identity provider configuration, user access, service accounts, APIs, and other technical prerequisites for go-live.
- Scope, coordinate, and troubleshoot API integrations and system connections, working across customer IT, DevOps, Product, and Engineering to resolve issues.
- Define, configure, validate, and troubleshoot JSON-based field mappings that connect customer and third-party data to Faro’s structured data model.
- Develop, test, and refine custom AI prompts that support customer-specific data ingestion and protocol authoring workflows.
- Translate customer requirements into practical technical solutions, including configuration changes, scripts, workflow adaptations, and data transformations.
- Build repeatable implementation playbooks, standards, and processes that improve consistency and time-to-value as Faro scales.
- Manage a Project Manager responsible for implementation timelines and deliverables, and partner closely with internal cross-functional stakeholders.
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