Strategic Services Consultant (Implementations)
New
S
Sprout SocialSaaS, Social Media
Remote USFull-TimeMiddle
Salary$77,600.00 – $97,000.00 annually (Zone 1: $85,400.00 – $128,000.00; Zone 2: $77,600.00 – $116,400.00)
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Job Details
- Experience
- 4+ years
- Required Skills
- Project ManagementMicrosoft OfficeChange ManagementSaaSGoogle Workspace
Requirements
- 4+ years in social media strategy, professional services, software implementation, or project management in SaaS.
- Experience in training external audiences.
- Experience navigating complex software platforms.
- Deep understanding of software implementation processes and change management.
- Understanding of how project execution ties directly to customer value.
- Proven ability to work on multiple projects simultaneously in a fast-paced environment.
- Understanding of social networks and social media strategy for large organizations.
- Understanding of sophisticated use cases such as influencer marketing and social customer care.
- Excellent communication and presentation skills with demonstrated executive presence.
Responsibilities
- Lead customers' tailored and value-driven implementation experience across Sprout’s product suite.
- Guide customers through a structured implementation lifecycle including design, setup, training, and validation.
- Support technical implementation projects and partner with Customer Success Managers to ensure a seamless post-implementation handoff.
- Configure platform settings based on customer requirements, including account architecture, user permissions, tagging taxonomies, and automated message routing rules.
- Manage project timelines and execute high-quality customer deliverables using the professional services technology stack.
- Deliver interactive administrator and end-user product trainings to drive adoption.
- Standardize templates, workflows, and enablement materials to improve efficiency across the Professional Services team.
- Ensure timely and accurate compliance with service processes, including project management, schedule management, and time tracking.
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