Strategic Services Consultant (Implementations)
New
S
Sprout SocialSoftware, SaaS
Remote USFull-TimeMiddle
SalaryZone 1 (New York, California, Washington): $85,400.00 – $128,000.00; Zone 2 (All other US states): $77,600.00 – $116,400.00
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Job Details
- Experience
- 4+ years in social media strategy, professional services, software implementation, or project management in SaaS.
- Required Skills
- Project ManagementMicrosoft OfficeChange ManagementSaaSGoogle Workspace
Requirements
- 4+ years in social media strategy, professional services, software implementation, or project management in SaaS.
- Experience in training external audiences and navigating complex software platforms.
- Deep understanding of software implementation processes and change management.
- Understanding of how project execution ties directly to customer value.
- Proven ability to work on multiple projects simultaneously in a fast-paced environment.
- Understanding of social networks (X, Facebook, Instagram, TikTok, and LinkedIn) and social media strategy for large organizations.
- Understanding of sophisticated use cases for social media strategy, such as influencer marketing and social customer care.
- Excellent communication and presentation skills with demonstrated executive presence to consult with team leads, VPs, and CMOs.
Responsibilities
- Lead customers' tailored and value-driven implementation experience across Sprout’s product suite.
- Guide customers through a structured implementation lifecycle (Design, Setup, Training, and Validation).
- Support technical implementation projects and partner with Customer Success Managers to ensure a seamless post-implementation handoff.
- Configure platform settings including account architecture, user permissions, tagging taxonomies, and automated message routing rules.
- Leverage professional services technology stack (Kantata, Google Workspace, Microsoft Office, and approved AI tools) to manage project timelines.
- Deliver interactive administrator and end-user product trainings that drive adoption.
- Operationalize implementation services by standardizing templates, workflows, and enablement materials.
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