Account Manager, DACH
New
J
JobgetherEcommerce Technology
Based in NetherlandsFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German
- Experience
- 3+ years
- Required Skills
- Data AnalysisStakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- 3+ years of experience working directly with large enterprise customers in Account Management, Customer Success, Sales, or a comparable SaaS role.
- Fluent German language skills required for communication with DACH-region customers.
- Demonstrated ability to build relationships and influence senior stakeholders including VP and C-suite decision-makers.
- Proven experience identifying, mitigating, and managing customer risks.
- Strong track record of managing complex enterprise renewals and expansion opportunities.
- Demonstrated ability to consistently meet or exceed retention and expansion targets.
- Strong commercial and consultative skills with the ability to articulate business and economic value.
- Experience identifying new customer use cases, features, and integrations.
- Solid understanding of ecommerce business models, KPIs, and terminology.
- Strong understanding of analytics and statistics related to ecommerce performance and conversion.
- Ability to manage multiple enterprise accounts while maintaining organization and attention to detail.
Responsibilities
- Act as the strategic lead for a portfolio of enterprise clients, taking ownership of their overall experience from onboarding through renewal and expansion.
- Build and maintain strong relationships with customers, including senior and executive-level stakeholders, to understand their business goals, priorities, challenges, and success criteria.
- Translate customer objectives into relevant product strategies, use cases, features, and integrations that deliver measurable business value.
- Lead complex enterprise renewal and upsell cycles from beginning to end, clearly demonstrating product capabilities and business and economic value.
- Proactively identify, assess, and manage risks across the customer portfolio.
- Identify opportunities for account growth by educating customers on relevant new capabilities, use cases, and integrations.
- Lead and support effective Quarterly Business Reviews.
- Collaborate cross-functionally with Sales, Customer Success, Solutions Engineering, and Product teams.
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