Account Manager - DACH
New
C
ConstructorE-commerce SaaS
Remote - EMEAFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German
- Experience
- 3+ Years
- Required Skills
- Customer SuccessSaaSA/B testingAccount ManagementData analytics
Requirements
- Minimum 3+ years of experience in Account Management, Customer Success, or Sales within a SaaS company.
- Experience working directly with large enterprise clients, preferably in e-commerce.
- Fluent German language proficiency is mandatory.
- Proven ability to influence and present to stakeholders at the VP+ level.
- Expertise in managing complex enterprise renewal and upsell cycles.
- Track record of consistently meeting and exceeding retention and expansion goals.
- Ability to manage multiple account management projects simultaneously with high attention to detail.
- Solid knowledge of e-commerce business needs, KPIs, terminology, and trends.
- Strong understanding of analytics and statistics related to e-commerce and A/B testing.
- Ability to acquire and maintain a deep technical understanding of product capabilities.
Responsibilities
- Serve as the strategic lead for a dedicated book of business.
- Build deep relationships to understand client business goals and map product capabilities to those needs.
- Manage complex, enterprise-level renewal and upsell cycles from start to finish.
- Uncover and manage client risk in a timely and effective manner.
- Educate clients on new use cases, product features, and integrations to drive value.
- Maintain accurate documentation of customer status, risks, and next steps in internal systems.
- Lead Quarterly Business Reviews to align product performance with customer objectives.
- Collaborate cross-functionally with Sales, CSM, SEs, SAs, Data Science, and Product teams.
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