- Lead strategy for clients in your book of business.
- Build client relationships and understand their business goals, needs, and priorities.
- Manage complex enterprise renewal and upsell cycles from start to finish.
- Demonstrate product capabilities and business and economic benefits to stakeholders, from business champions to C-suite leaders.
- Identify and manage risks across your book of business.
- Educate clients on use cases, features, and integrations that add value and may create upsell opportunities.
- Update internal systems and attend meetings to communicate customer status, needs, risks, and renewal and upsell next steps.
- Attend and ensure the success of customer Quarterly Business Reviews.
- Work cross-functionally with Sales, Customer Success, Solutions Engineering, Solutions Architecture, Data Science, Product, and Engineering teams.
Customer SuccessSaaSA/B testing+1 more