Account Manager - UK & Nordics

New

ConstructorEcommerce SaaS

Remote - UK; Remote - EMEAFull-TimeManager

Salary not disclosed

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Job Details

Experience: Minimum of 3+ Years of proven experience working directly with large enterprise clients
Required Skills: Customer SuccessSaaSA/B testingAccount Management

Have at least 3 years of experience working directly with large enterprise clients in Account Management, Customer Success, and/or Sales at a SaaS company.
Bring experience preferably from a SaaS company working directly with ecommerce clients.
Demonstrate the ability to influence, present to, and build relationships with customers, especially at VP level and above.
Be able to identify and manage customer and account risks.
Have experience educating clients on use cases, features, and integrations that create value and identify upsell opportunities.
Be able to manage complex enterprise renewal and upsell cycles and demonstrate product and business benefits to stakeholders.
Have a track record of meeting and exceeding retention and expansion goals.
Be able to manage multiple account management projects and recurring responsibilities with attention to detail.
Demonstrate cross-functional collaboration, tailoring communication and requests while managing timelines and SLAs.
Have solid knowledge of ecommerce business needs, goals, KPIs, terminology, and trends.
Understand analytics and statistics, ideally including analyzing and presenting ecommerce, A/B testing, and conversion data.
Be able to acquire and maintain working knowledge of the company's product capabilities.

Lead strategy for clients in your book of business.
Build client relationships and understand their business goals, needs, and priorities.
Manage complex enterprise renewal and upsell cycles from start to finish.
Demonstrate product capabilities and business and economic benefits to stakeholders, from business champions to C-suite leaders.
Identify and manage risks across your book of business.
Educate clients on use cases, features, and integrations that add value and may create upsell opportunities.
Update internal systems and attend meetings to communicate customer status, needs, risks, and renewal and upsell next steps.
Attend and ensure the success of customer Quarterly Business Reviews.
Work cross-functionally with Sales, Customer Success, Solutions Engineering, Solutions Architecture, Data Science, Product, and Engineering teams.

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