Operations Account Manager
New
G
GR8_TECHIGaming
AnywhereFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Advanced English and fluency in Ukrainian or Russian
- Experience
- 2-3 years in account management or project delivery
- Required Skills
- Project ManagementJiraRESTful APIsConfluenceAccount ManagementCRM
Requirements
- 2-3 years in account management or project delivery.
- At least 1 year of experience directly in iGaming (e.g., Project Manager, Technical Account Manager, Client Delivery Manager).
- Advanced English language proficiency.
- Fluency in Ukrainian or Russian.
- Hands-on experience with task management tools (Jira, Confluence, Miro).
- Familiarity with SDLC workflows.
- Fundamental understanding of web services, APIs, and technical integrations.
- Experience with commercial discussions or contract renewal negotiations.
- Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools.
Responsibilities
- Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
- Act as the primary escalation point for operational issues, driving rapid resolution.
- Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams.
- Track client SLAs, monitor performance metrics, and deliver routine operational reports.
- Document operational processes and track product feature requests.
- Manage contract renewals and ensure delivery against agreed contractual terms.
- Introduce new platform features and upgrades to clients while gathering product feedback.
View Full Description & ApplyYou'll be redirected to the employer's site
