Enterprise Implementation Manager
New
J
JobgetherHealthcare Technology
Based in United StatesFull-TimeMiddle
Salary100,000 - 156,000 USD per year
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Job Details
- Experience
- At least 3 years
- Required Skills
- Project ManagementMicrosoft ExcelCustomer SuccessPowerPoint
Requirements
- Bachelor's degree in a relevant field.
- At least 3 years of experience leading account implementation and customer success processes within software or technology environments.
- Experience with healthcare data integration, particularly claims and clinical data, is highly valuable.
- Strong knowledge of project management and customer success principles, methodologies, tools, and risk-management practices.
- Extensive healthcare industry experience, including population health and value-based care.
- Demonstrated ability to manage an ongoing portfolio of client relationships.
- Proven ability to identify and mitigate project- and account-level risks.
- Excellent presentation and communication skills, including the ability to create client-ready materials.
- Strong proficiency with PowerPoint, Excel, and Word.
- Experience with customer success platforms such as Planhat is preferred.
- Willingness and ability to travel to client sites and industry conferences, typically on a quarterly basis.
Responsibilities
- Own a portfolio of enterprise accounts as the primary point of contact and accountability throughout implementation and the ongoing customer relationship.
- Lead customer onboarding, implementation, and technical delivery workstreams from kickoff through validation and go-live.
- Project-manage new data connector builds, platform configuration, data orchestration, and related integration activities.
- Lead recurring client meetings, QBRs, and executive steering committees.
- Build and maintain trusted relationships with executive, operational, clinical, and technical stakeholders.
- Monitor account health and proactively address risks to retention.
- Coordinate dependencies across internal teams, third parties, and customer stakeholders.
- Identify opportunities to improve workflows, processes, and delivery consistency.
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