Enterprise Implementation Consultant
New
C
Canopy ConnectInsurance Technology
Remote (USA & Canada)Full-TimeMiddle
Salary$147k-174k depending on experience and skills
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Job Details
- Required Skills
- RESTful APIsCustomer Success
Requirements
- Management consulting experience in insurance, automotive or real estate
- Proven success managing large or strategic enterprise accounts with complex integration needs
- Demonstrated ability to design and operationalize customer success processes in early-stage or scaling organizations
- Strong technical acumen and ability to troubleshoot issues related to APIs, data integrations, and authentication workflows
- Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders
- Experience collaborating closely with engineering and product teams to deliver customer-driven solutions
- Understanding of UX principles, workflow optimization, and data security protocols
- Willing to travel 25-50% of the time
Responsibilities
- Deeply understand how insurance verification is done in our key verticals.
- Lead end-to-end API onboarding and implementation for new customers, guiding technical teams through setup, testing, and go-live.
- Serve as primary post-sale contact for strategic enterprise accounts, managing cross-functional relationships across product, engineering, and executive teams.
- Act as an internal advocate for customer needs, providing structured feedback to product and engineering to inform roadmap priorities.
- Analyze usage data to identify expansion opportunities and ensure customers realize measurable value from Canopy Connect’s platform.
- Support contract renewals and growth initiatives in partnership with Sales, Engineering and Leadership.
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