- Deeply understand how insurance verification is done in our key verticals.
- Lead end-to-end API onboarding and implementation for new customers, guiding technical teams through setup, testing, and go-live.
- Serve as primary post-sale contact for strategic enterprise accounts, managing cross-functional relationships across product, engineering, and executive teams.
- Act as an internal advocate for customer needs, providing structured feedback to product and engineering to inform roadmap priorities.
- Analyze usage data to identify expansion opportunities and ensure customers realize measurable value from Canopy Connect’s platform.
- Support contract renewals and growth initiatives in partnership with Sales, Engineering and Leadership.
RESTful APIsCustomer Success