Enterprise Customer Success Manager
New
E
EverTrueFundraising Software
Remote - USFull-TimeMiddle
Salary$90K - $100K, plus a target variable of $66K
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Job Details
- Experience
- At least five years
- Required Skills
- SalesforceCustomer SuccessSlackNotionAccount Management
Requirements
- At least five years of successful customer success, sales, and/or account management experience.
- Experience or knowledge of the education/non-profit market.
- Excellent verbal and written communication skills.
- Proven ability to build relationships at all levels and collaborate cross-functionally.
- Ability to plan, develop, and conduct effective presentations to executive audiences.
- Proven ability to identify expansion opportunities and secure renewals.
- Proficiency with internal tools such as Salesforce, Notion, Planhat, and Slack.
- Self-reliant, proactive, and capable of navigating ambiguity.
- Strong sense of ownership and ability to find solutions in a fast-paced start-up environment.
- Collaborative and humble team player mindset.
Responsibilities
- Manage the customer lifecycle from implementation to renewal to achieve a 90%+ gross retention rate.
- Drive customer satisfaction and advocacy measured by NPS, Health Scores, and usage data.
- Collaborate with the Sales team to identify and qualify cross-sell and account growth opportunities.
- Conduct regular account reviews with key leadership to demonstrate success and expansion.
- Identify customer advocacy opportunities to support new acquisition.
- Provide actionable customer feedback to the Product team.
- Conduct effective product training sessions.
- Represent EverTrue at events and lead webinars, requiring up to 25% travel.
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