Customer Success Manager
New
P
PromenadeSoftware
United StatesFull-TimeMiddle
SalaryUSD 60000 - 80000 / year
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Job Details
- Languages
- Spanish
- Experience
- At least 1 year
- Required Skills
- SalesforceCustomer SuccessConfluenceAccount ManagementCustomer support
Requirements
- At least 1 year of experience in a Customer Success role with responsibility for retention of a dedicated book of business.
- Strong relationship building and interpersonal skills.
- Tech savvy with the ability to quickly learn tools such as Salesforce and Confluence.
- Excellent written and verbal communication skills.
- Ability to work well under pressure and thrive in an ambiguous, fast-paced startup environment.
- Competitive nature balanced with a team-oriented mindset.
- Bilingual in Spanish is considered a plus.
- Passionate about serving small businesses.
Responsibilities
- Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade.
- Maintain high retention and build trust and rapport with your book of business.
- Drive adoption of our Point-Of-Sale system, Dashboard features, and other elements of Promenade’s offerings.
- Identify opportunities for upsell and expansion, and take action to capture those opportunities.
- Handle support requests from your book of business via email and phone.
- Triage incoming support issues, accurately diagnose them, and escalate bugs to the engineering team.
- Act as an advocate for Promenade’s partners and provide them with outstanding service while resolving issues in a timely and efficient manner.
- Identify trends and inefficiencies to enhance the support process and improve the user experience.
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