Customer Success Manager
New
V
vFairsEvent Technology
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisMS OfficeNegotiationCustomer SuccessHubSpotAccount ManagementReportingCRM
Requirements
- Proven working experience in a quota-carrying customer success or a relevant role.
- Excellent proficiency in English.
- Excellent communication and negotiation skills.
- Experience with any mainstream CRM (HubSpot and Gainsight is preferred).
- Experience with MS Office.
- Proficiency in developing reports, analysis, and insights.
- Ability to build rapport and collaborate with cross-functional departments.
- Must be available for potential travel to events.
Responsibilities
- Empower customers to realize the full potential of the platform for their virtual event needs.
- Manage the history and motivations of key accounts to solve their specific challenges.
- Measure and analyze customer satisfaction through CSAT and NPS surveys.
- Gather and relay actionable customer feedback to product and project management teams.
- Maintain high retention rates and minimize churn.
- Document all account activities and touchpoints within the CRM.
- Capture social proof via video testimonials and third-party reviews.
- Identify and close expansion opportunities in partnership with project management.
- Lead platform demonstrations and assist with onboarding to ensure continuous adoption.
- Negotiate and execute multi-year contract renewals to meet or exceed revenue goals.
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