Sr Customer Success Manager - Justice
New
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AxonLegal Technology
Oregon-Remote; San Francisco, California, United States; Scottsdale, Arizona, United States; Washington, United StatesFull-TimeSenior
Salary86,250 - 138,000 USD per year
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Job Details
- Required Skills
- Project ManagementData AnalysisStakeholder managementCustomer Success
Requirements
- Deep experience in the justice/legal sector, ideally within Prosecutor or Public Defender offices
- Strong knowledge of discovery, digital evidence management, case management, motions and filings, and courtroom processes
- Proven ability to engage effectively with justice stakeholders such as DAs, ADAs, PDs, and IT
- Familiarity with justice sector constraints like statutory deadlines and ethical obligations
- Strong project management skills with a system for tracking requests and strategic plans
- Proven track record of leading process improvements within large organizations
- Experience tracking product adoption and customer engagement through data-analysis tools
- Exceptional organizational, presentation, and communication skills
- Demonstrated ability to excel in high-stress situations
- Bachelor's degree or equivalent work experience
Responsibilities
- Engage with customers through regular calls, business reviews and daily needs
- Monitor and manage adoption metrics to ensure customers are utilizing the full Axon Justice platform
- Create success plans for customers and document progress toward established goals
- Manage escalations as the quarterback for critical issues
- Communicate major milestones and updates to senior leadership
- Work with marketing and training teams to conduct regular training webinars
- Develop product expertise to ensure proper implementation in customer environments
- Partner with Sales to identify growth and expansion opportunities
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