Sr Customer Success Manager - Justice
New
A
AxonJustice and Legal
Remote, West CoastFull-TimeSenior
Salary86,250 - 138,000 USD per year
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Job Details
- Required Skills
- Project ManagementData AnalysisStakeholder managementCustomer Success
Requirements
- Deep experience in the justice or legal sector, ideally within Prosecutor or Public Defender offices.
- Strong knowledge of discovery, digital evidence management, case management, motions, filings, and courtroom processes.
- Proven ability to engage effectively with justice stakeholders such as DAs, ADAs, PDs, and IT.
- Strong project management skills with a system for tracking requests and strategic plans.
- Proven track record of leading process improvements within large organizations.
- Previous experience tracking product adoption and customer engagement through data-analysis tools.
- Exceptional organizational, presentation, and communication skills, both verbal and written.
- Demonstrated ability to deal with change and excel in high-stress situations.
- Self-motivated, team-oriented, responsible, and focused on customer expectations.
- Bachelor's degree or equivalent work experience.
Responsibilities
- Engage with customers through regular calls, business reviews, and daily support.
- Monitor and manage adoption metrics to ensure utilization of the Axon Justice platform.
- Create success plans and document customer progress toward goals.
- Manage escalations, acting as the primary lead for critical issues.
- Communicate major milestones and updates to senior leadership.
- Partner with marketing and training teams to conduct webinars and product training.
- Develop product line expertise to ensure proper implementation in customer environments.
- Share industry best practices to meet customer needs.
- Partner with Sales to identify growth and expansion opportunities.
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