Sr. Manager, Strategic Customer Success
T
Trend MicroCybersecurity
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years of technical experience in Customer Success, Technical Account Management, post-sales engineering, or cybersecurity consulting; 3+ years directly managing or leading a customer-facing technical team
- Required Skills
- CybersecurityCustomer SuccessSaaS
Requirements
- 7+ years of technical experience in Customer Success, Technical Account Management, post-sales engineering, or cybersecurity consulting.
- 3+ years of direct experience managing or leading a customer-facing technical team.
- Strong foundational knowledge in security operations, endpoint and cloud security, identity, or networking.
- Demonstrated track record of building or scaling adoption methodologies, playbooks, or team processes.
- Hands-on experience with SaaS security tools or cybersecurity platforms.
- Ability to move fluidly between executive interactions and deep technical troubleshooting sessions.
- Strong executive presence and communication skills with both technical and business stakeholders.
- Expertise in using data as a tool for prioritization and reporting.
- Commitment to talent development and building a culture of technical rigor.
- Security+, CISSP, AWS, Azure, or Kubernetes certifications are a plus.
Responsibilities
- Own the deployment model and account assignment strategy for the Technical Advisor team.
- Define engagement cadences and collaboration models between TAs, Enterprise Account Managers, and Solutions Engineers.
- Coach advisors on technical depth, strategic account management, and professional development.
- Set team strategy for driving platform adoption, leveraging usage data to prioritize efforts.
- Act as the senior technical escalation point for complex or high-risk strategic accounts.
- Partner with Product, Engineering, and Sales leadership to remove blockers and influence the platform roadmap.
- Build and standardize playbooks, documentation, and reporting to ensure scalable quality.
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