Manager of Strategic Customer Success
New
A
AshbyB2B SaaS
Remote - USFull-TimeManager
Salary$170K - $230K; US Average: OTE $170K – $200K; SF/NY: OTE $195K – $230K
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Data AnalysisCustomer SuccessSaaSCross-functional collaboration
Requirements
- Experience leading and developing Customer Success Managers in a B2B SaaS environment
- Strong understanding of the enterprise customer lifecycle
- Proven experience scaling enterprise customer use cases
- Operational mindset with experience implementing and improving team processes
- Ability to partner cross-functionally with Sales, Product, and Support teams
- Data-driven approach to decision-making and performance management
- Experience managing highly configurable complex products
- Deep understanding of B2B customer needs
Responsibilities
- Lead and coach a team of CSMs who serve as the primary point of contact for customers post-onboarding and throughout the partnership
- Uplevel team performance through 1:1 coaching, skill development, and operational rigor
- Drive process optimization across the customer journey with a focus on adoption and optimization
- Advocate for the CSM team cross-functionally across Product, Support, Sales, RevOps, and Contract Management
- Balance building scalable process with delivering bespoke experiences for complex customers
- Evolve strategies for delivering consistent, high-quality outcomes for Enterprise customers
View Full Description & ApplyYou'll be redirected to the employer's site
