Sr. Manager, Commercial Customer Success
New
V
VantaCybersecurity / GRC
Remote U.S.Full-TimeManager
Salary$198K - $233K
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Job Details
- Required Skills
- CybersecurityData AnalysisMentoringCustomer SuccessAccount ManagementRisk Management
Requirements
- Proven track record of high performance in Customer Success or Account Management.
- Demonstrated ability to mentor peers and readiness to transition into team leadership.
- Passion for team development, defining onboarding, and ongoing enablement programs.
- Experience managing commercial customers with complex product requirements and multiple stakeholders.
- Proven track record of establishing executive-level relationships and navigating escalations.
- Strong critical thinking and clear communication skills.
- History of making decisions using frameworks and data.
- Ability to thrive in a fast-paced environment and lead through change.
- Deep curiosity of emerging technologies and enthusiasm for cybersecurity.
- Enthusiasm for problem-solving and making a large impact at a start-up.
- Openness to using AI tools responsibly to improve efficiency and impact.
Responsibilities
- Hire, mentor, and develop a team of expert CSMs while fostering a culture of high performance and accountability.
- Influence the strategy and design of customer success methodologies including implementation, adoption, and risk management.
- Define strategies and coach the team to achieve KPIs such as revenue retention and customer health.
- Drive adoption of effective portfolio prioritization, success planning, and expansion identification.
- Develop enablement programs ensuring team expertise in Vanta products and GRC space.
- Partner closely with revenue operations, product, marketing, sales, and recruiting teams.
- Manage team members overseeing books of business ranging from 40-55 accounts.
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