Customer Success Manager - Commercial
New
C
CaptivateIQSales Performance Management
Remote USAFull-TimeMiddle
Salary$77,000 - $110,000 a year
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Job Details
- Experience
- 2–4 years
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- 2–4 years of experience in Customer Success, Account Management, or similar SaaS roles.
- Proven track record of managing a high-volume, high-value customer portfolio.
- Strong commercial acumen with experience in renewal negotiations and deal execution.
- Exceptional communication skills for interacting with diverse stakeholders from admins to C-suite.
- Strong organizational skills including documentation, account planning, and forecasting.
- Strategic and customer-centric mindset focused on long-term outcomes.
- Experience with Incentive Compensation Management (ICM) or Sales Performance Management (SPM) (Nice to have).
- Experience with CRM platforms like Salesforce (Nice to have).
- Experience with Customer Success platforms like ChurnZero (Nice to have).
Responsibilities
- Own a book of 45–55 mid-market accounts, driving adoption, retention, and growth.
- Champion customer outcomes by connecting product adoption to business results and ROI.
- Deliver compelling QBRs and executive briefings that tie product value to business impact.
- Lead commercial conversations including renewal and expansion discussions.
- Present accurate weekly forecasts to leadership regarding customer trends and business objectives.
- Build multi-threaded relationships with stakeholders ranging from admins to C-suite leaders.
- Integrate AI agents and LLMs into daily workflows for task automation and predictive health monitoring.
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