Customer Success Manager
New
P
PaytronixSaaS / Restaurant Technology
Based in United StatesFull-TimeMiddle
Salary$80,000–$90,000 annually, with additional on-target earnings based on performance.
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Job Details
- Experience
- 5+ years of experience in Customer Success, Account Management, or another post-sales customer relationship management function supporting SaaS products.
- Required Skills
- SalesforceCustomer SuccessSaaSAccount ManagementRelationship management
Requirements
- 5+ years of experience in Customer Success, Account Management, or post-sales relationship management supporting SaaS products.
- Demonstrated ability to influence senior and executive stakeholders.
- Strong communication, presentation, interpersonal, and listening skills.
- Experience leading strategic customer business reviews.
- Ability to translate business objectives into actionable success plans.
- Proven relationship-building skills with a focus on long-term partnerships.
- Comfort operating in ambiguous situations with a solution-oriented approach.
- Ability to drive outcomes through cross-functional collaboration.
- Familiarity with Customer Success methodologies and adoption strategies (preferred).
- Experience supporting restaurant industry technologies like Micros or Toast (preferred).
- Experience managing enterprise or strategic accounts (preferred).
- Experience delivering customer training or enablement sessions (advantageous).
Responsibilities
- Build and maintain trusted relationships with customers as their primary point of contact.
- Define success outcomes and measure progress through strategic business reviews.
- Lead onboarding and kickoff sessions to set expectations and define success plans.
- Prepare for meetings by reviewing account history and project data in Salesforce.
- Conduct regular engagements to monitor adoption, address questions, and align solutions.
- Provide consultative guidance and feature recommendations to maximize technology investment.
- Identify customer risks and coordinate internal action plans to strengthen retention.
- Advocate for customer needs internally by collaborating with Product, Technical Success, and Support teams.
- Drive adoption of underutilized capabilities and improve overall customer experience.
- Contribute insights and feedback to cross-functional teams to improve products and services.
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