Customer Success Manager, Growth-Letus
New
P
Priority CommerceFinTech
Source API remote eligibility restrictions: United StatesFull-TimeMiddle
SalaryUSD 80000 - 90000 / year
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Job Details
- Required Skills
- Customer SuccessAccount ManagementCRM
Requirements
- Experience in Customer Success, Account Management, Sales, or a hybrid customer-facing growth role.
- Demonstrated ability to identify and close expansion or upsell opportunities within an existing customer base.
- Strong discovery skills, with the ability to uncover customer needs through consultative conversations.
- Comfortable discussing value, pricing, products, and commercial opportunities directly with customers.
- Highly organized and comfortable managing a large portfolio with competing priorities.
- Able to determine where high-touch engagement will have the greatest impact while using scalable approaches.
- Strong written and verbal communication skills.
- Curious, proactive, and comfortable learning new products and navigating change.
- Able to operate independently while collaborating effectively across multiple internal teams.
- Comfortable working in a fast-moving environment.
Responsibilities
- Own the relationship and commercial success of approximately 100+ LetUs customers across Canada.
- Develop strong relationships with customer stakeholders and become a trusted point of contact for their business.
- Proactively identify, develop, and close expansion opportunities within the existing customer base.
- Conduct strategic customer conversations and business reviews focused on adoption, outcomes, growth opportunities, and future priorities.
- Maintain a healthy pipeline of expansion opportunities and accurately track activity in the CRM.
- Partner with Support and other internal teams to resolve customer service issues.
- Serve as the voice of the LetUs customer internally, identifying recurring needs and friction points.
- Educate customers on the evolving Prisma offering and build excitement and readiness for future migration opportunities.
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